Customer Service Representative - – Rancho Cucamonga

Great company is in need of a Customer Service Representative.
The successful candidate must be sales oriented and possess strong customer service skills to include: professional telephone etiquette; customer relations skills; data entry skills; and strong organizational abilities.
Duties and Responsibilities include:
Answer all incoming calls.
Direct calls to appropriate department.
For customer calls, review accounts and answer questions accordingly.
Follow up on researched accounts and determine solution.
After research is approved, call customer to resolve account.
Prepare paperwork for refunds and write-offs.
Respond to all Customer Service Mail, Returned Mail, faxes, e-mail and to ensure corrections or resolve concerns.
Respond to voice mail messages to resolve Customer concerns.
Must have one to two years of solid experience as a Customer Service Rep. within a Office Environment.



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Salary: 25000 - 35000